Exchange and Returns

Exchange and Returns

Does Beyond East offer refunds?

  • We have a NO REFUND policy.

How can I exchange my order?

  • Online:
    • All products purchased from beyondeast.com can be exchanged if they are in their original state (packaging/tags/motifs/embroideries intact) and with the original receipt
    • To have your article exchanged, please email your order number along with images of the product and reason for exchange to info@uaicollection.com within 14 days of purchase
    • Online purchased items can also be exchanged in-stores with original receipt
  • In-store:
    • All products purchased from Beyond East stores can be exchanged within 14 days of purchase
    • Items can only be exchanged if they are in their original state (packaging/tags/motifs/embroideries intact) and with the original receipt
  • Accessories are non-exchangeable.
  • Strictly NO EXCHANGE POLICY for sale/discounted items unless a valid reason:
    • Wrong size
    • Damaged/defected article
    • Incomplete package
    • Different article
  • Items damaged/defected after use will not be considered under the exchange policy.

What is the timeline for the exchange policy?

  • An exchange will be processed after the product has been received at our end and has been assessed by the relevant team. This may take up to 14 working days.

How will my money be reimbursed?

  • Beyond East does not offer refunds, articles can be exchanged with desired items worth the same price as the article to be exchanged. However, if a customer has received a damaged article then, a customer can choose to have the same article re-shipped, or a voucher worth the price of the article can be issued. You will be notified via email.

What should I do if the voucher amount is incorrect?